Avis des clients sur Digitech Payments Processor

I had an amazing experience with Digitech Payments, and I want to give a special shout-out to Spencer Poyner for his outstanding service! From the very beginning, Spencer was incredibly knowledgeable, patient, and genuinely committed to finding the best solution for my business. He took the time to explain everything clearly, answered all my questions, and made the whole process smooth and stress-free. It’s rare to find someone who combines professionalism with such a friendly, supportive approach. Spencer truly went above and beyond, and I couldn’t be happier with the service I received. If you’re considering payment solutions for your business, I highly recommend working with Digitech Payments — and especially with Spencer. Exceptional team, exceptional service! ~ Olena Z

Working with Digitech has been an amazing experience. From the very beginning, their team demonstrated exceptional professionalism, dedication, and expertise. A special mention goes to Thea, who was incredibly helpful throughout the project. She went above and beyond by emailing me daily to address and fix any issues I had, ensuring that everything ran smoothly. The communication was seamless, and Thea's proactive approach made a significant difference. Their technical skills are top-notch, and they delivered high-quality work on time and within budget. We highly recommend Digitech to anyone looking for a reliable and skilled partner. Their commitment to excellence and customer satisfaction truly sets them apart. Thank you, Digitech, and especially Thea, for a fantastic collaboration! ~ Casda D

What an amazing experience we had with Caroline Camley We have been very in the dark about our debit machines and fees etc. literally everything that concerns them. Caroline was nothing short of amazing, worked with us for 2 days on the phone and explained everything from beginning to end without selling us anything, just by taking the time and breaking down the scenario to us so we could grasp how the whole process works, we actually have so much clarity about the whole situation. By far went above and behind over anyone else we have spoken to over the years with reference to our machines. Such an amazing customer service experience was had that we absolutely had to leave a review as for what she did for us should be recognized and noticed ~ Beatrice M

Caroline Camley is currently is responsible for the Queens Inc customer inferface. Caroline responds appropriately and competently to requests we need completed. Some work challenges are time sensitive and when confronted with changes she displays a high energy level and often completes the task the same day. Caroline has excellent communication skills, she follows up on customer inquiries, requests and complaints and keep customers up-to-date about the progress of the inquiries and maintain clear, effective communication. Her positive attitude enables her to go the extra mile to show her customers that they are important to the business. A very important attribute. Caroline is the GO to person if she cannot fix the issue she finds someone who can. ~ Accounting -

I have been using Digitech payments for a little over a year now and the support service is truly outstanding. When ever i call with a question about anything at all Kayla is always super happy to help and solves all my problems within minutes. if she is unavailable i always make sure to leave her specifically a voicemail to call me back, which she usually does within five minutes. I would recommend digitech payments based on the service she is able to provide me with. I am in a very fast passed work environment and cant afford to have our machine down at all, and when the time comes Kayla can walk me through anything over the phone to make sure my machine is working 100% all the time. I thank you personally for all you hard work Kayla and your wonderful attitude you always bring to the table. THANK YOU ~ jason v

Dear Mike and Caroline, I wanted to take a moment to express my sincere appreciation for the excellent work you both do at Digitec Payment. Your dedication and commitment to our company have not gone unnoticed. Thank you for your outstanding contributions! Cher Mike et Caroline, je tiens à prendre un moment pour exprimer ma sincère appréciation pour l'excellent travail que vous faites chez Digitec Payment. Votre dévouement et votre engagement envers notre entreprise n'ont pas passé inaperçus. Merci pour vos contributions exceptionnelles ! ~ Gilles D

Digitech is the very best. Personnel who know their stuff completely and efficiently, they have the ability of taking difficult situations and just breaking them down and sorting things out so effortlessly. Just can't say enough. WOW!!!!! Jan28/22 Want to get something done now and done right call Digitech. Jacquelin Chin. when this lady says "it's taken care of" that is exactly what she means. I put the phone down and right away things started to fall into place, it is so far above the service that is given these days, that it was nothing short of amazing, together with her co-worker Barry Stevens, within 90 minutes we no longer had a problem, and they both checked back with us to make sure that all was well and that we were completely staisfied. What a Team. Congratulations please keep up the amazing job that you do. ~ LIZ i

We have been dealing with a company that had us using an outdated and unsafe machine with no other equipment available. They were also much higher in their % for both their and the Credit Card company. If I hadn't called we would still be paying higher admin fees and % to their company. I was thrilled to find Digitech and they were on the ball and got us signed long before the others even contacted us. Digitech was fast, very simple to switch over to, provided great instructions over the phone and then by email. Their pricing was great. The purchase option for the machine was superior to having to pay a monthly fee for the rest of our days. I hope they stay as on the ball as they have getting us to join them. So far we are extremely pleased. Why stay and pay crazy %'s because you think it's a hassle to switch. ~ CMW

So this is my second update to this review. Initially it was a 1, then a 3, I have now upgraded it to a 5. The power of effective communication makes all the difference in the world. We inherited a number of challenges, which spun out of control. Not the least of which was that we couldn't get anyone on the phone. After a very long series of communications, I finally got to Sophie. With extremely effective communication she reviewed all of the challenges. Corrected misconceptions on both sides of the line. At the end of the day everything is right again. It helps to have a person to talk to. Thank you Sophie. I should also mention Kiana. We had a really weird terminal problem, she quickly and easily sorted the issue for us, and went beyond to get us to Sophie for the other account issues we were having. ~ Remi L

Mellissa est une directrice de compte d'exception. Elle est à l'écoute, elle a pris le temps de bien nous guider en fonction de nos besoins et nous a donné la meilleure formule afin de réduire nos coûts de beaucoup sur nos transactions. Le service-client est rapide et patient afin de nous aider a bien installer le tout. Nous sommes en confiance avec Mellissa et le reste de l'équipe de Digitech pour la suite. Merci infiniment ! ~ FD F

A huge thank you to Thea and Mihaela at Digitech Payments! After a challenging start with equipment that didn’t work for my business, I had given up hope—boxed it up and wished it would go away. Thankfully, Thea reached out to assist, returned the unusable equipment, and guided me back to using the original POS terminal we started with (which works perfectly for our needs). Their support couldn’t have come at a better time—we’re now fully operational just in time for our showroom clearance sale! Processing payments is finally simple and efficient again, saving us from relying on slow online web terminals or asking clients for etransfers. While our journey started a bit rocky, it ended on a high note thanks to their exceptional service. I truly appreciate their patience and expertise in getting us back on track. Michelle Peer, 2Co.Design Studio ~ Michelle P

We had an excellent experience with Digitech Payments Processor, thanks to their amazing agent, Andrea Ortiz. Not only did she take the time to explain their services and fees in detail, but she also provided outstanding follow-up support, ensuring a seamless transition for our business. At SCI Globale Inc., we previously worked with another company, and the difference in service quality has been remarkable. Andrea’s dedication, transparency, and professionalism made our decision to switch service providers an easy one. If you're looking for a reliable and customer-focused payment processor, I highly recommend Digitech Payments—especially if you have the chance to work with Andrea! ~ Enrique J

We have been with Digitech for awhile, but most recently our Executive Account Director shifted to Caroline Camley - and the service we receive now is phenomenal! Caroline actions inquiries right away and makes sure to get all the information we need to move a project forward or resolve any concerns or questions that we have. She proactively calls to ensure we are up to date on the most recent terms and ways to optimize our payment system. We are actively working towards setting up 3DSecure through her - it has been a much smoother process working with her (compared to a failed implementation effort working with Cybersource). Thanks for all your continued efforts Caroline! ~ Hilary W

Le service client de Florence Comtois chez Digitech Paiement se distingue par son excellence. Sa disponibilité, sa réactivité et sa volonté de résoudre les problèmes rapidement témoignent d'un engagement exceptionnel envers la satisfaction des clients. Une expérience client agréable, soutenue par un professionnalisme remarquable. ~ Daniel G

We have 17 wireless terminals with Digitect Payments and we definitely give them all a huge workout - not only indoors but outdoors as well! The iWL250 terminals seem to work great for our type of business. If we run into any problems Melyssa or Sophie are always there to help us out. The only thing we wish is that one of the handheld terminal companies could come up with 'Heavy Duty Lithium Batteries.' The 3.6v lithium battery (which every and all companies supply with their handhelds) just do not stand up to any cold temperatures. We are constantly having to change up batteries in our handhelds because of this reason. 13 of our 17 handheld terminals are used daily outdoors at our extremely busy gas station. The future of technology is always expanding and with this our hopes are Heavy Duty Lithium Batteries are just around the corner. ~ Joan S

Bonjour Juste un petit mot pour vous dire que je suis plus que très satisfait du travail de M. Tonino. Il m'a donné de très très bon service, Toujours ;a l'écoute et toujours disponible pour nous aider. Il a eu beaucoup de patience avec moi pour qui la technologie est compliqué, J'apprécie beaucoup son aide quand j'en ai de besoin, je le trouve je le trouve très compétent dans son domaine. Très poli et gentil, Merci M. Tonino Martin Tassé et Monique Garceau ~ Monique G

Excellent service d'un bout à l'autre, Méllissa Therrien a su nous rassurer et nous a offert un appui sans conteste. Je recommande les services de cette boîte sans problèmes. Aussi notre terminal de paiement a un look enviable! Sans compter les économies sur nos factures mensuelles par rapport à notre ancien fournisseur de services. Merci! ~ Luc L

I am a new client of DigiTech and I have to admit that I'm not an easy client to please and I have a hard time trusting financial institutions and services and as a business owner,I get approached by many businesses and I have to sort through a whole alot and my initial reaction is always No,specially when I'm bothered by solicitors while I'm at work and with clients. Now having said all of that,The ONLY reason why I switched from TD to digitech is this amazing lady by the name of Nancy. She was patient and respectful and honest and thorough and worked around my schedule and answered all my questions and addressed all my concerns. Thank you for all your help and I can't wait to actually use DigiTech services after the lockdown is over. You deserve a huge raise. She lowered my rates by 50.percent and educated me all along the way about the product and their services .I'm very grateful. ~ hugo m

I have been with Digitech for a few months now, and wanted to let other businesses know that this is the only company they should deal with. I have used other processing companies in the past, and they have been complete nightmares. Caroline C. has made my transition so simple and easy. She provided me the best rates I have ever received and I am saving a ton of money monthly. No hidden fees, contracts, or surprises I was not expecting. Caroline gave me all my options that would best suit my needs and she made it happen quickly and without hassle. I HIGHLY recommend Digitech to all small or large businesses, HANDS DOWN. Dealing with Caroline was an absolute pleasure and she was extremely kind and polite. Contacting them is very simple, you always have someone that will answer that call. No frustrating long wait times, which is so important to any business. Thank you, Domenic ~ Jayla E

I have used a major bank before for my merchant services but approximately 3 years ago I switched over to Digitech Payments with an existing business I had. I was so happy with the level of service I received that recently I opened a new business with 3 new business partners & I insisted that we use Digitech. As before, I could not be happier with the decision. The fees associated with Digitech are better than anything else I have ever looked into before and the level of service is unparalleled. I do have a new account manager (Howard) who has been absolutely amazing. I would never go back to the major banks. Thank you Digitech (& especially Howard! ~ Derek M

I have just recently switched my credit card system to a set up through Digitech, after they convincingly showed they could offer a long term cheaper rate. So far, the transition was fairly easy for our less experienced staff & we look forward to a good relationship with the personal help from my kind & attentive assigned reps Monica & Sophie :) 08/13/19- update...shout out to Mandy Cotton! 5***** for your kindness, patience and competence in helping our company take care of the yearly compliance forms! Mandy was so helpful and made us up our rating to 5* for it! 2022- still pleased with service! Shout out to Annie Nguyen for effortlessly taking care of our yearly compliances!! ~ Scoopy D

Wow! Meilleurs service à la clientèle que j'ai eu. Rappelle rapidement ou réponde rapidement au courriel. S'ils manquent l'appelle et que vous ne laissez pas de message, ils rappellent quand même :) Si vous devez changer de compagnie, n'hésitez pas à aller avec eux. Florence et Jane, deux personnes magnifique. :) ~ Kevin A

When we first came into contact with Digitech payments we were experiencing constantly irising merchant fee costs from our provided. Although it took time to be convinced that Digitech payments would be the right company to switch to, we did and we could not be happier. Immediately our monthly cost decreased by $300.00. The use of the Virtual Terminal through Converge has been a great way to receive payments through the credit card management system. Our usage has increased drastically through the pandemic, but even with this increase in usage, after 3 years,, our monthly cost is stilly lower than it was with our previous provider. Thanks to the customer service representatives that have supported us and to our current relationship manager, Alice Cass. The service is not excessive and suits our needs 100%. Thank you Digitech payments. Barry Jones Business Manager Christian Counselling Services Toronto, Ontario Canaa ~ Barry J

J'ai reçu un service 5 étoiles par Florence Comtois, toujours super disponible pour répondre à nos mille questions et inquiétudes. Très hâte d' utiliser mon nouveau terminal qui a été installé super rapidement et facilement. Je vous recommande l' expérience Digitech avec Florence, la meilleure! ~ Carolle F

Avis de nos clients